NCCI Definition of Clerical

Code 8810

PHRASEOLOGY CLERICAL OFFICE EMPLOYEES NOC. Subject to the Standard Exception manual rule.

CROSS-REF. Computer System Designers or Programmers: Exclusively Office; Drafting Employees—subject to the Standard Exception manual rule; Public Library or Museum—Professional Employees & Clerical; Racetrack Operation: Horse or Dog: Pari-Mutuel Clerks, Cashiers, and Clerical Office Employees.

State Special: Arkansas—Check Cashing Companies—the basic and major operations of check cashing companies are clerical in nature and assigned to Code 8810—Clerical Office Employees, which is a Standard Exception classification outlined in Basic Manual Rule 1-B-2-a (Rule IV-B-2-a; 1996 edition) therefore, the payroll of all employees that do not qualify as clerical office employees under (a) the definitions of clerical office duties and (b) the definition of a clerical office as described under Rule 1-B-2-a (Rule IV-B-2-a; 1996 edition) shall be separately rated. The following indicates the appropriate assignment for miscellaneous employees of check cashing companies:


Armored Car Operation & Drivers—armored car service risks to be separately rated.


Building Maintenance, Care, or Custody—includes night watch guards.

Cafeterias or Restaurants—assign the appropriate restaurant classification.



Employees of contracting agencies in bank service:


Guards, Patrols, Messengers, or Armored Car Crews & Drivers.


Office Machine Repair.


Special Officers and Armed and Unarmed Attendants, Ushers, Door Attendants, Appraisers, Field Auditors, Runners, or Messengers—subject to the Standard Exception Manual Rule.

California—Libraries—Public—Librarians or Professional Assistants—Including Clerical Office Employees;

Massachusetts—Boy and Girl Scout Councils: Clerical Office Employees;

Massachusetts—Bus Terminal—Ticket Sellers;

Massachusetts—Highway Operations—Toll Roads—By County or Municipal Employees Whose Duties Are Confined to Keeping the Books or Records of the Insured, and Having No Other Duty of Any Nature in or About the Employers Premises;

Massachusetts—Labor Union: Clerical Office Employees;

Massachusetts—Municipal, Township, County or State Employee NOC—Major Occupations Assigned to Classifications Other Than Code 9410: Accountant, Accounting Clerk, Auditor: Office, Board of Commissioners, Chairman of Board of Commissioners, City Clerk, Clerk of Courts, Court Recorder, Judge, Justice of the Peace, Library: Librarians and Clerical, Mayor & Commissioners, Moderator, Personnel Board Planning Board—Officer, Purchasing Board, Register of Deeds, Secretary, Tax Collector, Veterans Service Officer;

New Jersey—Bank or Trust Company—Clerical—special officers, uniformed attendants, ushers, doormen or employees engaged in care, custody and maintenance to be separately rated as Code 9015—Building NOC. Runners or messengers to be separately rated as Code 8742—Salesperson. Armored car crews or chauffeurs to be separately rated as Code 7380—Drivers, Chauffeurs and Their Helpers;

New Jersey—Draftsmen—subject to the Standard Exceptions Manual rule;

New Jersey—Store—Stamp Dealer—& Clerical;

New York—Computer System Designers or Programmers—subject to the Standard Exception Manual rule;

New York—Counseling—Social Work: Inside Work Only;

New York—Telephone Sales—Exclusively;

Oregon—Clerical Office Employees—exception to Rule 2-G (Rule IV-E-2, 1996 edition) does not apply in Oregon. See Oregon Special Rule for Code 8810, Rule 1-B-2 (Rule IV-B-2, 1996 edition);

Oregon—Clerical Telecommuter Employees—exception to Rule 2-G (Rule IV-E-2, 1996 edition) does not apply in Oregon;

Oregon—Computer Software Manufacture: No Video Production—applies to those firms developing and producing computer software. Firms producing software where the production includes video production are to be classified under Code 7610;

Oregon—Telephone Answering Service.

SCOPE Code 8810 is applied to clerical office employees provided they are not otherwise classified in the Basic Manual. Clerical employees who engage in telecommuting activities may qualify for Code 8871—Clerical Telecommuter Employees. Refer to Code 8871’s scope for conditions under which a telecommuting employee’s pay should be assigned to this code.

Code 8810 employees are common to so many businesses that they are considered to be Standard Exceptions unless they are specifically included within the phraseology of a basic classification. The duties of a clerical office employee include creation or maintenance of financial or other employer records, handling correspondence, computer composition, technical drafting, and telephone duties, including sales by phone. The clerical office classification continues to apply to a qualified clerical office employee who performs a duty outside of a qualified clerical office area when that duty does not involve direct supervision or physical labor and is directly related to that employee’s duties in the office. These duties do not exclude the depositing of funds at the bank, purchase of office supplies, and pickup or delivery of mail, provided they are incidental and directly related to that employee’s duties in the office. However, for purposes of this rule, the definition of clerical duties excludes outside sales or outside representatives; any work exposed to the operative hazards of the business; and any work, such as a stock or tally clerk, which is necessary, incidental or related to any operations of the business other than a clerical office.

A clerical office is a work area separated and distinguishable from all other work areas and hazards of the employer by floors, walls, partitions, counters or other physical barriers.

A clerical office excludes work or service areas and areas where inventory is located, products are displayed for sale, or to which the purchaser customarily brings the product from another area for payment.

If the principal business of an insured is a clerical operation (such as a bank or insurance company), the operations of all employees not included in the definition of clerical shall be assigned to the separate basic classification that most closely describes their work. Examples of this procedure are the assignment of bank guards to a classification other than Code 8810 and the assignment of computer repair technicians to an appropriate computer repair classification.

Certain Internet service providers may also have their principal business described by a clerical classification. Under these circumstances, these Internet service providers are classified in the same manner as banks and insurance companies described above. These risks usually offer electronic mail services and access to World Wide Web sites, Internet chat rooms and Internet news groups.

Other employments or operations assigned by analogy to Code 8810 include bank tellers; telephone answering services; designers, proofreaders and editors of newspaper publishers or magazine printers; employees engaged in computerized photographic composition or automated platemaking, which is used in the graphic arts industry as well as specialists engaged in such operations; drafting personnel of consulting engineering firms; clubs employing only clerical employees; horse and dog racetrack pari-mutuel clerks and cashiers; bus terminal ticket sellers; airline or helicopter ticket sellers and information clerks away from airport or heliport locations; and employees of highway toll roads confined to keeping books and records.

Check cashing businesses are assigned to Code 8810 provided that services offered by these operations are limited exclusively to check cashing and other financial services such as but not limited to the sale of money orders and lottery tickets, the making of loans, the sale of postage stamps, and the collection of bills due from utility customers. In the event check cashing businesses engage in the sale of any non-financial services such as but not limited to the sale of food, beverages or tobacco or the sale of services such as copying or faxing documents, the check cashing store is assigned in its entirety to the appropriate store code. Refer to Basic Manual procedures for classifications of banks to determine how support personnel such as guards and couriers employed by check cashing operations assigned to Code 8810 are classified.

Code 8810 is applicable to air traffic controllers and traveling auditing, accounting or other type clerical employees of business concerns such as manufacturers, chain stores, restaurants, hotels, gasoline stations, etc., who perform clerical duties at their temporary location. These traveling clerical employees, sometimes referred to as “internal auditors,” may travel to various branches and remain at these branches for a period of several days or weeks, auditing or monitoring procedures at these locations. These employees are not contemplated within the scope of Code 8803—Accountants—Traveling and are assigned to Code 8810. These employees are not classified to Code 8803 as their employers are not in the business of providing auditing or accounting services for others.

Artists whose duties are limited to creating original pictures or designs or preparing copy for reproduction, using pen, pencil, crayon or brush exclusively, and whose work is carried on in such a manner that they are not exposed to any operative hazard of the business, are classified as Code 8810—Draftsmen. For classification purposes, the following are not considered to be artists classified to Code 8810 even though such persons may be designated as artists in their various occupations. Such employees shall be assigned to the classification to which their work is incidental. These employees include: trade artists such as litho artists, engravers, photoengravers, retouchers, finishing artists or sign painters; employees who drape material or make or assemble models, miniatures, samples or patterns; employees who are engaged in any way in plant production or in reproducing designs prepared by others; or employees who are exposed to any of the operative hazards of the business.

In instances where clerical or drafting employees engage in any other duties, the total payroll of such employees would be assigned to the highest rated classification representing any part of their work. This is in accordance with Rule 2-G (Rule IV-E-2. 1996 edition).

As evidenced by this classification’s cross-reference phraseology, professional employees of public libraries or museums operated by any municipality, i.e., village, town, county, city or state, are assigned by analogy to Code 8810. Besides the inclusion of clerical employees of public libraries, this classification contemplates library professionals such as administrators, librarians, their assistants and page persons. In instances where employees of public libraries operate mobile library units, the drivers are assigned to Code 7380. Librarians who travel in their private automobiles from their homes to mobile library locations where they perform their normal duties are properly assigned to Code 8810 as they are performing the same duties as performed at central or branch public libraries. Besides the inclusion of clerical employees of public museums, this classification contemplates museum professionals such as administrators, curators, their assistants, librarians, tour directors and lecturers, who may at times conduct classes for public education. Museum professionals who engage in the preparation of various types of exhibits and the restoration of art works are additionally assigned to Code 8810.

It should be noted that even though the above references refer to public libraries and museums, private libraries and museums are classified by analogy in a manner similar to public libraries and museums.

Refer to Code 9101 for the classification of all other than professional or clerical employees of libraries and museums.

Certain Code 8810 operations are designated as “not otherwise classified” (NOC). These NOC operations shall apply to an insured only when no other classification more specifically describes the insured’s operations. The following is a representative list of classifications somewhat related in nature to Code 8810 operations that are not assigned to Code 8810:


Auditors, Accountant or Factory Cost or Office Systematizer—Traveling




Charitable or Welfare Organization—Professional Employees and Clerical


Clerical Telecommuter Employees


Federal Employer’s Liability Act: Clerical Office Employees


Mailing or Addressing Co. & Clerical


Telephone or Telegraph Co.: Office or Exchange Employees & Clerical

In addition to this representative list, one should review sources such as the alphabetical index in this manual to determine whether a classification other than Code 8810 or a classification other than one on the above list is applicable to the operations being reviewed for classification purposes.

State Addendum

Massachusetts —Code 8810 is applied to clerical office employees and clerical employees who engage in telecommuting activities provided these employees are not otherwise classified in the MA Manual. Codes 8861 and 8871 are not available (N/A MA).

Refer to MA Manual procedures for classifications of banks to determine how support personnel such as guards and couriers employed by check cashing operations assigned to Code 8810 are classified.

Used With Permission – © 1990–2005 National Council on Compensation Insurance, Inc.

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